General Description
This training provides you with the keys to develop your emotional intelligence (EI), a crucial skill for professional success and personal well-being. You will learn to recognize, understand, and manage your own emotions while developing a better awareness of others’ emotions. With practical tools, you will be able to effectively manage interpersonal relationships, foster a climate of trust, and navigate confidently in complex and demanding environments.
Training Objectives
- Self-Awareness: Recognize and understand your own emotions to manage them better.
- Self-Regulation: Develop your ability to regulate and control your emotions in various situations.
- Social Awareness: Perceive and better understand the emotions of others (empathy, active listening, identifying needs).
- Relationship Management: Learn to establish, develop, and maintain positive and productive relationships, even in cases of resistance or conflict (managing resistance, reframing difficult colleagues, providing constructive feedback).
Topics Covered
- Development of self-awareness to better identify and understand your emotions.
- Techniques for regulating and managing your emotions in stressful or difficult situations.
- Development of empathy and social awareness to better perceive and understand the emotions of others.
- Tools for establishing and maintaining positive and productive relationships with colleagues and partners.
- Strategies for managing resistance and relational conflicts.
- Techniques for giving and receiving constructive feedback.
- Practical exercises in active listening and emotional management.
- Daily stress management through emotional intelligence.
Target Audience
All professionals, managers, and leaders wishing to enhance their emotional intelligence to better manage workplace relationships, reduce stress, and increase professional effectiveness.
Benefits for Participants
- Improved self-awareness and management of personal emotions.
- Development of empathy and understanding of others’ emotions.
- Ability to build strong work relationships and manage conflicts constructively.
- Reduction of daily stress and enhancement of overall well-being.
- Better handling of feedback and difficult conversations.
Duration: Adaptable according to needs (e.g., 1 full day or 2 half-days).
Format: In-person or online training, with practical exercises and interactive tools to ensure concrete implementation of the learnings.
Maximum: 12 people, to facilitate activity management and encourage interaction.
Target Audience: Intended for managers, business leaders, association directors, HR directors, team leaders, and future leaders.
Materials: Training and exercise notebooks; quizzes; tests; development plans.
